Refund Policy

Last updated: April 14, 2025

1. Overview

This Refund Policy outlines the terms and conditions for refunds at nodeReplicator. We strive to ensure complete satisfaction with our services, but we understand there may be instances where a refund is warranted.

2. Subscription Services

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• Service unavailability exceeding our SLA guarantees
• Billing errors or duplicate charges
• Cancellation within 14 days of initial subscription (first-time customers only)
• Unused portion of annual subscriptions, subject to terms

4. Non-Refundable Items

The following are not eligible for refunds:

• Partial months of service
• Setup or implementation fees
• Custom development work
• Services already rendered

5. Refund Process

To request a refund:

1. Contact our support team at [email protected]
2. Provide your account details and reason for refund
3. Include any relevant documentation
4. Allow up to 5-10 business days for review and processing

6. Payment Method

Refunds will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement.

7. Special Circumstances

We understand that special circumstances may arise. In such cases, please contact our support team to discuss your situation. We review each case individually and strive to find a fair resolution.

8. Changes to Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

9. Contact Information